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Oppo introduces 24-Hour repair turnaround time with Service Centre 3.0

Opposition has announced new customer service initiatives under its Service Center 3.0 across India. The company has announced that it has expanded its service centers to 25,000 pin codes with the facility of pick-up and drop services.
The smartphone OEM has a wide presence of over 550 authorized service outlets across the country and has already upgraded its 24 authorized service centers to meet Service Center 3.0 standards in cities including Chandigarh, Kochi, Calicut, Calicut, Thrissur, Lucknow, Agra. Has been upgraded. , Madurai, Bilaspur, Baramati, Hyderabad, Delhi NCR, Jaipur and Visakhapatnam. Oppo plans to upgrade 40 more service centers to the new 3.0 standard by the end of 2024.
What is Oppo Service Center 3.0
As part of this new program, Oppo guarantees to offer a quick 24-hour TAT (turnaround time) for 80% of all smartphone repairs including software issues, screen and battery replacements, speaker damage and touchscreen malfunctions.
Along with this, Oppo Service Center 3.0 also offers one-hour onsite repair for select devices, new product demonstration, free pick-up and drop and debit/credit card-based bank EMI option on repair, among many other benefits.
Under the 24-hour send-in repair service, customers can schedule a free pick-up and drop for their smartphone by submitting a send-in repair form on the Oppo India website; Here, they need to enter the device’s IMEI number and registered mobile number along with the pick-up address. Oppo India’s 24-hour repair TAT starts as soon as the device reaches the service centre.
How will Oppo keep customers updated about their repairs
Customers will receive regular updates through SMS and WhatsApp to inform them about the progress of repairs. In cases where equipment is picked up from remote areas, pick-up, repair and delivery is completed between 5 to 7 days. Oppo India customers can also contact @OPPOCareIN on Twitter or Facebook to avail send-in repair service.

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